FAQ

Frequently Asked Questions

How long have you been in business?
hostingDifferent has been open to the public since October 2012.   Prior to that, we've been hosting friends and family since 2001 and opened up anot...
Sun, 15 Mar, 2015 at 12:46 PM
How long will it take to process my order?
All new orders are processed manually.   Once the order has been screened, we then begin installing WordPress and hostingDifferent’s pre-selected plugins ...
Sun, 15 Mar, 2015 at 12:47 PM
Can you move my site from my previous host?
We will happily migrate the number of sites allowed on your plan for free. Migrations can be a tricky thing and we can only guarantee that files and datab...
Sun, 15 Mar, 2015 at 12:49 PM
Can you register/transfer a domain?
Yes, with our partner NetEarthOne, hostingDifferent can register and/or transfer .com, .net, and .org domains. There is a $14.95 per year fee for new regi...
Sun, 15 Mar, 2015 at 12:50 PM
Do you offer email services?
At hostingDifferent, we believe that hosting and email are two separate entities and should be handled as such. With ever increasing spam and spammers, ...
Sun, 15 Mar, 2015 at 12:51 PM
Do you offer a money-back guarantee?
Not only do we offer a money-back guarantee, we’ll also pay your first month’s hosting fee’s at your new host!* How’s that for a money-back guarantee? ...
Sun, 15 Mar, 2015 at 12:53 PM
Do you offer a service uptime guarantee?
Of course we do! hostingDifferent guarantees that your site will be up and running 100% of the time.* If not, for every hour of downtime, we will credit...
Sun, 15 Mar, 2015 at 12:56 PM
What types of support do you offer?
hostingDifferent offers two levels of technical support: Standard and Critical. Critical Support is available 24/7. Critical support is reserved for thos...
Sun, 15 Mar, 2015 at 1:02 PM
Does hostingDifferent allow adult content?
No. Unfortunately, adult content is one of the few things that we don’t allow on our servers. Please read our Acceptable Use Policy and Terms of Service f...
Sun, 15 Mar, 2015 at 1:02 PM
Do you blacklist any plugins?
We try not to, but if the plugin is a security risk or a resource hog (usually because it’s poorly written), we may have to prohibit it from our servers. ...
Sun, 15 Mar, 2015 at 1:04 PM