FAQ

Frequently Asked Questions

How do you handle WordPress upgrades?
Managed-WordPress Hosting There are two types of upgrades that WordPress puts out: feature upgrades and security upgrades. Feature upgrades are major up...
Sun, 15 Mar, 2015 at 1:06 PM
How do you handle plugin upgrades?
On our WP Plus and WP Premium Accounts we will automatically upgrade any plugins you may have installed on your website. Once a week we will look over your ...
Sun, 15 Mar, 2015 at 1:09 PM
My order was detected as fraud. What do I do?
All is not lost. We use a fraud-screening service called Maxmind. Although it’s pretty good, it’s not perfect. Many things can trigger a false-fraud respons...
Sun, 15 Mar, 2015 at 1:11 PM
What forms of payment do you accept?
hostingDifferent accepts Visa, Mastercard, American Express, Discover, and PayPal. We use PayPal to process all of our payments, but you don’t have to have ...
Sun, 15 Mar, 2015 at 1:12 PM
I have very specific needs. Do you offer custom plans?
We most certainly do! Please contact our Sales Department and we will work something out.
Sun, 15 Mar, 2015 at 1:13 PM
What happens if I'm not happy and it's past the 30-day money-back guarantee period?
hostingDifferent wants you to be happy.   If for some reason you are not, please submit a support ticket and let us know. We will work hard to make it r...
Sun, 15 Mar, 2015 at 1:15 PM
How can I contact hostingDifferent?
You can contact us in the following ways: Email:You can send us an email by going to our contact-us page and filling out the form. Live Chat:You may contact ...
Fri, 5 Oct, 2012 at 10:01 AM
What are hostingDifferent's name servers?
Depending on which server you are on, you could have various name servers. Please check your "New Hosting Account Information" for your particular ...
Fri, 5 Oct, 2012 at 10:08 AM
What data centers does hostingDifferent use?
hostingDifferent currently houses its servers in Dallas, Texas.   You can read more about it at http://hostingdifferent.com/network/.
Sun, 15 Mar, 2015 at 1:17 PM
What control panel do you use?
We use DirectAdmin. It’s a very powerful, light weight, and FAST, yet easy-to-use control panel that allows you complete control over your hosting space. Ch...
Sun, 15 Mar, 2015 at 1:31 PM